... I have a secured WIFI in my home, but this ASUS computer can not access it. [Three other computers do not have a problem with accessing it and neither do other people visiting with their own laptops or two wireless printers.] The ASUS documentation is limited. The verbatim steps given to sign on to a wireless network are:
"3. Select the wireless access point you want to connect to from the list and click 'Connect' to build the connection. Ensure that the box before 'Enable wireless' is checked.
"4. When connecting, you may have to enter a password.
"5. After a connection has been established, the connection is shown on the list."

Please note that the documentation assumes that one will never have a problem establishing a connection since it does not offer any suggestions or diagnostics if (as in my case)the connection lands in a indefinite state of "CONNECTION PENDING." Call the help desk? No telephone number or on-line help address is provided anywhere. To obtain this closely held corporate trade secret, I had to contact the vendor. Forty-eight hours after I sent an e-mail, the vendor sent me the elusive telephone number -- which of course is limited to only Monday through Friday, 9:00 PM TO 9:00 PM [Your guess is as good as mine as to the time zone for the ASUS service center.] Don't bother asking about whose nickle pays for the call. Reflective of the customer-be-damned orientation, it is not a toll free number. So be prepared to run up a lot of minutes waiting for the help desk response. To ASUS' credit (after a lengthy telephone call during which the help desk had to transfer me to a software enginner employed by the operating system provider), I got connected to the WIFI at my house. Since that one time, I have been unable to do so. And I don't think that the software engineer really knew what was the problem or what magical trick finally solved it. And lest you think that I have an esoteric off-brand WIFI system, the router is a very generic Netgear from Staples.

I want to return the item and go back to a local brick-and-mortar national chain and get a device that is designed to toss into a suitcase so one can merely check e-mail and access the internet while traveling. This or course means a capability to access the widest variety of WIFI networks. I thought that was the purpose behind this ASUS laptop, but someone forget about the importance for connectivity.

My problem is that there is a security block on the network at my house (which I do not know about) that the ASUS machine can not get around. And no one (the vendor, the manufacturer, the manufacturer's subcontractors or myself) knows how to diagnose or solve the problem. ...
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